How Does It Work?

Using standard telephone programming (available on all telecom networks) your business can divert it’s calls to your dedicated Ruby receptionist when you need support.

To find out exactly how it works read on, or better still, watch our demo video.

To use our answering service you need to be able to divert your existing calls to us. Most telephone providers and phone systems use a standard set of codes which allow your calls to be diverted as and when you need. You can choose to divert all of your calls to us, or leave your system to divert when your lines are engaged, or go unanswered for more than three rings. If you don't currently have these facilities in place we can normally help you organise them within 48hrs.

We start by allocating you one of our receptionists - a ruby. She will be the person taking the majority of your calls and maintaining contact with you day to day via phone and email.

You then re-direct your calls to us when you either can't, or don't want to take your own calls. We answer in your company name and, based on your brief, either take a message (which is immediately dispatched via sms or email) or patch the caller through to you, whether you're on a landline or mobile.

We give you a unique telephone number which you use to divert your calls to.

The caller won't know they are being diverted and they will hear the normal ringing tone.

When that call comes into our system it uses some clever technology to find your Ruby, and 'pops' her screen with your company information. This means she knows the call is for you and is ready to answer it with all of your information to hand.