• Small office with two people
• Phones always tied up on outbound calls
• Don't want new clients to hear an engaged phone
• Need someone to screen callers and filter out sales calls

Patrick Barnham, aged 39, runs his own print management company, called Potato Print Ltd in Cheshunt in Hertfordshire. It's a very small business and he only has one employee. Both of them are, naturally, extremely busy working for clients. As a result, they don't have time to be constantly answering the phone.

Instead of taking on a full-time receptionist, Patrick decided it made better business sense to use the services of MyRuby. In fact, Potato Print's phone is constantly on divert to MyRuby.

Patrick says: "I took on the services of MyRuby as it gives the impression that I am a bigger operation than I am. What's more, previously I was constantly missing business opportunities - because I was too busy dealing with current projects to take calls about new ones. Now, the MyRuby receptionist either calls me on my mobile to put important calls through or screens the calls I don't want."

"What I really like about the answering service is that the people answering the phone - called Rubys - are really clued-up about my business. This means they answer calls intelligently and knowledgably. They're also always very pleasant and professional, which is extremely important for me as a client-driven, service business."

"When I'm on holiday, they email me my messages. This is ideal for me as it means it sounds like there's someone on the premises and, also, I am kept abreast of all developments - without the hassle of having to take all the calls myself. I can just deal with any pressing issues and leave MyRuby to let anyone else know I'll be in touch upon my return. I'm very, very happy with the service."