- Specialist Professions
- Medical Professionals
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Medical Professionals - Telephone Answering and Virtual PA
We provide a medical receptionist service to clients in the medical and health sectors.
To find out exactly how it works read on, or better still, take our Free! Week Trial and experience the service for yourself.
“I can focus on patients, while Ruby is taking calls and booking appointments…”
Providing the specific support required by the medical professional including orthodontists, surgeons, chiropractors, chiropodists, podiatrists, gynaecologists and physiotherapists.
The core of our service is answering and screening calls but also includes a variety of administrative tasks (such as diary and patient management) to maintain an efficient practice. Our technology allows us to incorporate a clients own bespoke forms, documents and instructions into our client management system. We are also able to link directly in to your own clinical software systems such as Private Practice Software (PPS) and Practice Pal.
We start by allocating you one of our receptionists - a ruby. She will be the person taking the majority of your calls and maintaining contact with you day to day via phone and email.
You then re-direct your calls to us when you either can't, or don't want to take your own calls. We answer in your company name and, based on your brief, either take a message (which is immediately dispatched via sms or email) or patch the caller through to you, whether you're on a landline or mobile.
Specific services we provide to medical professionals include the following;
- Allocate a named Ruby assistant to provide your service
- Answer patient telephone calls regarding consultations, procedures and follow up's
- Access clinical software such as Private Practice Software and Practice Pal to manage diaries
- Manage appointment setting and diary management online
- Liaise with patients and medical insurance companies to handle payment and treatment queries
- Provide email confirmation and appointment instructions to patients
- Supported by a fully integrated IT and Telephony system insuring data integrity
MyRuby Limited The Centre Colchester Business Park CO4 9QQ
Sales Enquiries 0800 988 0977
General Enquiries 0800 988 0966











