• Busy practice with patients calling daily to book appointments
• Requirement to answer calls and manage diary
• Diary must be online and real time so both clinician and receptionist can make bookings
• Patient experience is a quick and easy service leaving the clinician to focus on generating income.

Tony, a qualified podiatrist and founder of his own private practice in Huddersfield, explains why he decided to use MyRuby and how it is having a huge, positive impact on his business: "I work on my own and tend to be busy all day with appointments. In the past, this meant that I used to have to let an answering machine pick up messages from new or existing clients looking to make an appointment. In many cases, by the time I had been able to call them back, the new clients had found an alternative podiatrist to visit."

"Within five minutes of setting up the service, I was receiving texts from Ruby with patients' details. In fact, Ruby also started booking in appointments for me and was able to inform patients of my new pricing structure, which meant an immediate impact on turnover and ultimately a far more personal service for my clients. In fact, Ruby acts so much like an extension of my business that clients expect to see her when they come in for their appointment!"

Tony accesses his diary online and using his detailed instructions his Ruby is able to schedule appointments for him taking into account, available times and the requirements for new or existing patients.

"MyRuby has now introduced me to the free Google Calendar program so that "Ruby" can efficiently handle all of my diary management as well as my telephone calls. The service is almost too good to be true! I've been so delighted with the way that it has improved my business that a colleague who also works in podiatry is considering changing telephone answering companies because I keep raving about MyRuby and her existing supplier doesn't provide nearly as good a service."