• Busy practice with patients calling daily to book appointments
• Requirement to answer calls and manage bookings
• Diary must be online and real time so both clinician and receptionist can make bookings
• Outbound calls to insurance companies and patient follow up

Jemima Munro founded Sirius Physiotherapy in Corsham, Wiltshire. As a professional physiotherapist she soon had her hands full. Which meant she was often too busy attending to patients to answer the phone or book future appointments. When she did eventually have some free time she was left chasing messages and returning calls - only to discover potential customers had found another physiotherapist in the mean time and no longer required her services.

It was a frustrating and inefficient state of affairs - and one that changed three years ago when she joined MyRuby. It's no exaggeration to say that MyRuby's Diary Management and Virtual PA service has transformed the way Jemima does business.

Our Ruby does everything I would expect an in-house receptionist to do. I can fully trust her to take care of the reception, greeting new or existing clients with a personal service rather than an answering machine. MyRuby also introduced us to a free online diary tool, meaning Ruby can remotely handle my diary as well as taking telephone calls. I always receive confirmation of everything she has booked via email or text, depending on where I am."

MyRuby has helped in other ways, too. As with many medical therapists, Jemima gets a lot of client referrals from insurance companies.

"Before I had to go through each insurance company referral and follow them up, it was almost impossible with what little time I had from appointments and picking up messages. Now Ruby does all of this for us. She will go through the referrals, call them up, and even get the clients booked in!"

"Ruby has proved to be such an invaluable part of my business, that since she joined I now have so much more time to take on more appointments, more clients, and concentrate on running the clinic. In fact, Ruby has become such an important part of our clinic, I really cannot imagine what I'd do without her."