title = new Object(); desc = new Object(); links= new Object(); matched= new Object(); keywords= new Object(); found= new Object(); var temp=0; // actual location or the item to be searched // description of he location // actual link // percentage match found // keywords as parsed from the input // # of titles present in the database title[0]=123 //no of keywords after parsing keywords[0]=0 //no of matches found. found[0]=0 title[1]="Introduction to Telephone Answering and Virtual PA" desc[1]="With the MyRuby service your small business will be able to manage it's incoming office calls effortlessly. Using standard telephone programming (available on all telecom networks) your business can divert it’s calls to your dedicated Ruby receptionist when you need support. " links[1]="http://www.myruby.co.uk/small-business.html" matched[1]=0 title[2]="How Does It Work?" desc[2]="Using standard telephone programming (available on all telecom networks) your business can divert it’s calls to your dedicated Ruby receptionist when you need support." links[2]="http://www.myruby.co.uk/small-business-how.html" matched[2]=0 title[3]="Telephone Answering Service Pricing" desc[3]="The price of our service is linked to the volume of chargeable calls (some calls are free) we take for your business. There is an element of fixed monthly service fee with an additional charge per call.
Our prices aren't the lowest but we believe we have the fairest, most transparent pricing in our industry. You can see our pricing principles below. The best way to get a good indication of what you would pay for your business each month is to take the Free Trial. At the end of your week we'll give you a full breakdown of what it would have cost you, had you been paying. From there it's up to you whether you want to sign up to the paid service, but be warned, over 95% of small businesses who try our service go on to become paying clients!" links[3]="http://www.myruby.co.uk/small-business-pricing.html" matched[3]=0 title[4]="Why should I sign up for the MyRuby Service?" desc[4]="Because you would like the facility of a telephone receptionist for your business, without the costs or management of employing someone directly." links[4]="http://www.myruby.co.uk/small-business-faq.html" matched[4]=0 title[5]="How does MyRuby work?" desc[5]="We give you a unique number that diverts your calls to us as and when you wish. Your calls will be answered in your company name, in the style you request. Your dedicated receptionist or Ruby as we like to call them will know that the call is yours as your details will appear instantly on her screen. Also on screen will be lots of information about your company. It's this information, along with her exceptional customer service skills, that allows Ruby to work so efficiently and become an integral part of your team." links[5]="http://www.myruby.co.uk/small-business-faq.html" matched[5]=0 title[6]="How will MyRuby get to know me and my business?" desc[6]="When you sign up to the MyRuby service, your dedicated Ruby will enter all of your key details into our Client Management Information System (CMIS). This includes a checklist of information about your company, employees and customers and most importantly, how you want your calls and messages handled. CMIS is a very powerful tool and we can store lots of your company data including details about your products and services. This means your Ruby will have the required knowledge to be a valuable asset to you and your company." links[6]="http://www.myruby.co.uk/small-business-faq.html" matched[6]=0 title[7]="What happens if my Ruby receptionist is already on a call?" desc[7]="If your receptionist is unavailable for a particular call, it will be presented to one of her team, who will have all of your information displayed on her screen. Once you start using MyRuby, your callers will never again hear an engaged tone or have their call unanswered." links[7]="http://www.myruby.co.uk/small-business-faq.html" matched[7]=0 title[8]="What level of service do you offer?" desc[8]="MyRuby operates during normal office hours (8:45am to 5:30pm), Monday to Friday." links[8]="http://www.myruby.co.uk/small-business-faq.html" matched[8]=0 title[9]="What happens outside normal office hours?" desc[9]="At all other times your calls are taken by our voicemail system where your callers are greeted with a personalised message recorded for your company. You can also choose how we manage your voicemails - they can be checked by your receptionist each morning and sent to you or you can receive a .WAV file of your message as an email attachment." links[9]="http://www.myruby.co.uk/small-business-faq.html" matched[9]=0 title[10]="How do I divert my existing number to MyRuby?" desc[10]="Using simple line programming provided by BT (or other provider) your number diverts calls to us based on your instructions. You may choose to divert all your calls or just those that would otherwise receive an engaged tone or be unanswered (after, say three rings). Whether you have a switchboard, work from home or want to divert mobile calls, we can provide you with all of the information you will need." links[10]="http://www.myruby.co.uk/small-business-faq.html" matched[10]=0 title[11]="How do I get my messages?" desc[11]="You can choose to receive your messages via email, SMS text or fax. You can also go to MyRuby Online and sign in to see your personal log anytime of the day." links[11]="http://www.myruby.co.uk/small-business-faq.html" matched[11]=0 title[12]="How soon will I know that you have answered a call for me?" desc[12]="Immediately. You may have asked for the caller to be 'patched' through to you, in which case your Ruby will call the designated number and announce the caller just like an in-house reception would. If you have asked for messages to be taken you will be notified with the caller's name, contact number, and a brief message as soon as your Ruby has completed the call." links[12]="http://www.myruby.co.uk/small-business-faq.html" matched[12]=0 title[13]="Do you store my messages?" desc[13]="All of your calls and messages for the past three months are kept as a log and you can have 24-hour access to this information by logging onto your personal account at http://clientaccess.myruby.co.uk. Your Ruby can also provide any of this information when you call." links[13]="http://www.myruby.co.uk/small-business-faq.html" matched[13]=0 title[14]="What else can Ruby do for me?" desc[14]="Almost anything that a good PA does on the telephone. Many of our clients ask their Ruby to help with things like confirming appointments, obtaining quotes or finding directions when they're late for meetings" links[14]="http://www.myruby.co.uk/small-business-faq.html" matched[14]=0 title[15]="Do you charge a setup fee?" desc[15]="No. You can have a Free week long trial of the service to make sure it works for you. Once you sign up there is no setup fee - instead we have an initial three month contract with a month's notice after that." links[15]="http://www.myruby.co.uk/small-business-faq.html" matched[15]=0 title[16]="How much do your clients pay a month?" desc[16]="It depends on how much they use the service. The Free Week's Trial gives us a good indication of your usage but you will be billed based on how much you use the service in any given month. The service starts from £49 plus vat per month plus a fixed cost of £1.20 per chargeable call. For more detailed pricing information, call us on 0800 988 0977, or go to" links[16]="http://www.myruby.co.uk/small-business-faq.html" matched[16]=0 title[17]="How does the billing work?" desc[17]="All of our clients pay by Direct Debit. We ask you to pay a one month deposit in advance and then you receive an e-bill at the end of each month which is taken by Direct Debit 14 days later." links[17]="http://www.myruby.co.uk/small-business-faq.html" matched[17]=0 title[18]="How easy is it to change my billing plan?" desc[18]="As you are billed in arrears our system automatically selects the most cost effective plan for your call volumes that month. During your first week's trial we will assess your requirements and give you an indication of what your likely on-going charges will be." links[18]="http://www.myruby.co.uk/small-business-faq.html" matched[18]=0 title[19]="Do you charge me for sales calls?" desc[19]="No. We understand that you only want to pay for calls that have value to you and your business, so we will deal with unwanted sales calls at no cost to you. What constitutes a sales call is decided by our Rubys as we believe this is far more accurate than some other providers who claim not to charge for sales calls on the basis they do not bill you for any call lasting less than 10 secs." links[19]="http://www.myruby.co.uk/small-business-faq.html" matched[19]=0 title[20]="Where is MyRuby based?" desc[20]="MyRuby offers a UK wide service from its office in Colchester which is only an hour from London. All of our Rubys are office based and work from our HQ in Colchester." links[20]="http://www.myruby.co.uk/small-business-faq.html" matched[20]=0 title[21]="How long does it take to get started?" desc[21]="In most cases, your account will be up and running 24 hours after registration." links[21]="http://www.myruby.co.uk/small-business-faq.html" matched[21]=0 title[22]="Can I try the service for FREE, before I sign up?" desc[22]="Please do! To get the free week's no-obligation trial, call us now on 0800 988 0977 or click the Free Trial Button." links[22]="http://www.myruby.co.uk/small-business-faq.html" matched[22]=0 title[23]="Contract Terms" desc[23]="Our detailed terms and conditions are available to download as a pdf document.
We believe our contract and pricing are the fairest in our industry." links[23]="http://www.myruby.co.uk/small-business-contract-terms.html" matched[23]=0 title[24]="Outsourcing your Telephone Reception" desc[24]="Outsourcing your telephone reception to MyRuby will provide your business with a more professional, efficient and cost effective reception service. A Ruby Receptionist will answer, screen and manage your calls just like an in-house receptionist, except she is not based on your site.
To see a full overview of our service for corporate clients take a look at the brochure below or read on." links[24]="http://www.myruby.co.uk/corporate.html" matched[24]=0 title[25]="How is the Outsourced Reception Service Delivered?" desc[25]="Your existing phone system and lines contain programming which allows you to intelligently divert your calls to our receptionist as and when you require. Based on your requirements, we can brief your telecoms or IT provider to simply configure the facility.
So if you decide you need a completely outsourced solution, MyRuby would receive all of your calls and action them accordingly." links[25]="http://www.myruby.co.uk/corporate-how.html" matched[25]=0 title[26]="MyRuby Outsourced Reception Corporate Pricing" desc[26]="The outsourced telephone reception service is available via a number of pricing plans. The costs comprise an element of monthly service fee with an additional cost based on the number of chargeable calls taken in any given month.
Our corporate outsourced reception service typically involves larger call volumes than our small business client (500+) per month, a longer paid trial period and more comprehensive billing, reporting and contract arrangements. However, clients who use our service as an overflow to their existing in-house team may require the additional reporting and payment options, with more modest call volumes. Client cost comparisons frequently show that a reduction in cost of 75% is obtained when compared to in-house support staff." links[26]="http://www.myruby.co.uk/corporate-pricing.html" matched[26]=0 title[27]="Pricing Principles" desc[27]="1 month trial available at fixed cost of £230 in advance" links[27]="http://www.myruby.co.uk/corporate-pricing.html" matched[27]=0 title[28]="Case Studies - Corporate" desc[28]="Axiom Financial Services" links[28]="http://www.myruby.co.uk/corporate-case-studies.html" matched[28]=0 title[29]="Corporate Contract Terms" desc[29]="Typically our corporate clients require more comprehensive reporting, payment and service agreements. The MyRuby Outsourced Reception Contract is designed to offer such a clients a more comprehensive agreement than our small business users. The document provides a framework which is then tailored to the individual requirements of your organisation." links[29]="http://www.myruby.co.uk/corporate-contract-terms.html" matched[29]=0 title[30]="Specialist Business Sectors" desc[30]="We provide a telephone receptionist and answering service to Accounting Practices as well as individual Accountants." links[30]="http://www.myruby.co.uk/accountants.html" matched[30]=0 title[31]="Advertising and PR - Telephone Answering and Virtual PA" desc[31]="We provide a telephone receptionist service to clients in the Advertising and PR sectors." links[31]="http://www.myruby.co.uk/advertising-pr.html" matched[31]=0 title[32]="Au Pair and Nanny Agencies - Telephone Answering" desc[32]="We provide a telephone receptionist and answering service to Au Pair and Nanny agencies." links[32]="http://www.myruby.co.uk/au-pair-nanny-agencies.html" matched[32]=0 title[33]="Estate Agents - Telephone Answering and Reception Service" desc[33]="We provide a telephone answering and receptionist service to Estate Agents and property companies." links[33]="http://www.myruby.co.uk/estate-agents.html" matched[33]=0 title[34]="Financial Services - Telephone Answering and Virtual PA" desc[34]="We provide a telephone receptionist answering service to clients in the Financial sector.These include IFA's working from home to larger office based brokers and insurance companies." links[34]="http://www.myruby.co.uk/financial-services.html" matched[34]=0 title[35]="Medical Professionals - Telephone Answering and Virtual PA" desc[35]="We provide a medical receptionist service to clients in the medical and health sectors." links[35]="http://www.myruby.co.uk/medical-professionals.html" matched[35]=0 title[36]="Recruitment - Telephone Answering and Virtual PA" desc[36]="We provide a telephone receptionist service to recruitment consultants and agencies." links[36]="http://www.myruby.co.uk/recruitment.html" matched[36]=0 title[37]="How Does It Work?" desc[37]="Using standard telephone programming (available on all telecom networks) your business can divert it’s calls to your dedicated Ruby receptionist when you need support." links[37]="http://www.myruby.co.uk/specialist-professions-how.html" matched[37]=0 title[38]="Telephone Answering Service Pricing" desc[38]="The price of our service is linked to the volume of chargeable calls (some calls are free) we take for your business. There is an element of fixed monthly service fee with an additional charge per call.
Our prices aren't the lowest but we believe we have the fairest, most transparent pricing in our industry. You can see our pricing principles below. The best way to get a good indication of what you would pay for your business each month is to take the Free Trial. At the end of your week we'll give you a full breakdown of what it would have cost you, had you been paying. From there it's up to you whether you want to sign up to the paid service, but be warned, over 95% of small businesses who try our service go on to become paying clients!" links[38]="http://www.myruby.co.uk/specialist-professions-pricing.html" matched[38]=0 title[39]="Why should I sign up for the MyRuby Service?" desc[39]="Because you would like the facility of a telephone receptionist for your business, without the costs or management of employing someone directly." links[39]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[39]=0 title[40]="How does MyRuby work?" desc[40]="We give you a unique number that diverts your calls to us as and when you wish. Your calls will be answered in your company name, in the style you request. Your dedicated receptionist or Ruby as we like to call them will know that the call is yours as your details will appear instantly on her screen. Also on screen will be lots of information about your company. It's this information, along with her exceptional customer service skills, that allows Ruby to work so efficiently and become an integral part of your team." links[40]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[40]=0 title[41]="How will MyRuby get to know me and my business?" desc[41]="When you sign up to the MyRuby service, your dedicated Ruby will enter all of your key details into our Client Management Information System (CMIS). This includes a checklist of information about your company, employees and customers and most importantly, how you want your calls and messages handled. CMIS is a very powerful tool and we can store lots of your company data including details about your products and services. This means your Ruby will have the required knowledge to be a valuable asset to you and your company." links[41]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[41]=0 title[42]="What happens if my Ruby receptionist is already on a call?" desc[42]="If your receptionist is unavailable for a particular call, it will be presented to one of her team, who will have all of your information displayed on her screen. Once you start using MyRuby, your callers will never again hear an engaged tone or have their call unanswered." links[42]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[42]=0 title[43]="What level of service do you offer?" desc[43]="MyRuby operates during normal office hours (8:45am to 5:30pm), Monday to Friday." links[43]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[43]=0 title[44]="What happens outside normal office hours?" desc[44]="At all other times your calls are taken by our voicemail system where your callers are greeted with a personalised message recorded for your company. You can also choose how we manage your voicemails - they can be checked by your receptionist each morning and sent to you or you can receive a .WAV file of your message as an email attachment." links[44]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[44]=0 title[45]="How do I divert my existing number to MyRuby?" desc[45]="Using simple line programming provided by BT (or other provider) your number diverts calls to us based on your instructions. You may choose to divert all your calls or just those that would otherwise receive an engaged tone or be unanswered (after, say three rings). Whether you have a switchboard, work from home or want to divert mobile calls, we can provide you with all of the information you will need." links[45]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[45]=0 title[46]="How do I get my messages?" desc[46]="You can choose to receive your messages via email, SMS text or fax. You can also go to MyRuby Online and sign in to see your personal log anytime of the day." links[46]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[46]=0 title[47]="How soon will I know that you have answered a call for me?" desc[47]="Immediately. You may have asked for the caller to be 'patched' through to you, in which case your Ruby will call the designated number and announce the caller just like an in-house reception would. If you have asked for messages to be taken you will be notified with the caller's name, contact number, and a brief message as soon as your Ruby has completed the call." links[47]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[47]=0 title[48]="Do you store my messages?" desc[48]="All of your calls and messages for the past three months are kept as a log and you can have 24-hour access to this information by logging onto your personal account at http://clientaccess.myruby.co.uk. Your Ruby can also provide any of this information when you call." links[48]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[48]=0 title[49]="What else can Ruby do for me?" desc[49]="Almost anything that a good PA does on the telephone. Many of our clients ask their Ruby to help with things like confirming appointments, obtaining quotes or finding directions when they're late for meetings" links[49]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[49]=0 title[50]="Do you charge a setup fee?" desc[50]="No. You can have a Free week long trial of the service to make sure it works for you. Once you sign up there is no setup fee - instead we have an initial three month contract with a month's notice after that." links[50]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[50]=0 title[51]="How much do your clients pay a month?" desc[51]="It depends on how much they use the service. The Free Week's Trial gives us a good indication of your usage but you will be billed based on how much you use the service in any given month. The service starts from £49 plus vat per month plus a fixed cost of £1.20 per chargeable call. For more detailed pricing information, call us on 0800 988 0977, or go to" links[51]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[51]=0 title[52]="How does the billing work?" desc[52]="All of our clients pay by Direct Debit. We ask you to pay a one month deposit in advance and then you receive an e-bill at the end of each month which is taken by Direct Debit 14 days later." links[52]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[52]=0 title[53]="How easy is it to change my billing plan?" desc[53]="As you are billed in arrears our system automatically selects the most cost effective plan for your call volumes that month. During your first week's trial we will assess your requirements and give you an indication of what your likely on-going charges will be." links[53]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[53]=0 title[54]="Do you charge me for sales calls?" desc[54]="No. We understand that you only want to pay for calls that have value to you and your business, so we will deal with unwanted sales calls at no cost to you. What constitutes a sales call is decided by our Rubys as we believe this is far more accurate than some other providers who claim not to charge for sales calls on the basis they do not bill you for any call lasting less than 10 secs." links[54]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[54]=0 title[55]="Where is MyRuby based?" desc[55]="MyRuby offers a UK wide service from its office in Colchester which is only an hour from London. All of our Rubys are office based and work from our HQ in Colchester." links[55]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[55]=0 title[56]="How long does it take to get started?" desc[56]="In most cases, your account will be up and running 24 hours after registration." links[56]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[56]=0 title[57]="Can I try the service for FREE, before I sign up?" desc[57]="Please do! To get the free week's no-obligation trial, call us now on 0800 988 0977 or click the Free Trial Button." links[57]="http://www.myruby.co.uk/specialist-professions-faq.html" matched[57]=0 title[58]="Contract Terms" desc[58]="Our detailed terms and conditions are available to download as a pdf document.
We believe our contract and pricing are the fairest in our industry." links[58]="http://www.myruby.co.uk/specialist-professions-contract-terms.html" matched[58]=0 title[59]="Virtual Office - W1 London Address and Telephone number" desc[59]="For those businesses who do not require a permanent office but would like a London correspondence address and a telephone number, the MyRuby virtual office package is the ideal solution" links[59]="http://www.myruby.co.uk/virtual-offices.html" matched[59]=0 title[59]="I needed a West End W1 London address and a place to meet clients if required" desc[59]="You will be able to use this London W1 address on company letterheads, websites and as the registered office for your company at companies house. We will forward any mail to you on a daily or weekly basis, or you can arrange to drop by and pick it up in person." links[59]="http://www.myruby.co.uk/virtual-offices.html" matched[59]=0 title[60]="How Does It Work?" desc[60]="Using standard telephone programming (available on all telecom networks) your business can divert it’s calls to your dedicated Ruby receptionist when you need support." links[60]="http://www.myruby.co.uk/virtual-offices-how.html" matched[60]=0 title[61]="London Virtual Office Pricing" desc[61]="Details of our pricing for the London virtual office service is detailed below and is based on which elements of the service you require.
The complete London package includes a discounted rate for use of a W1 mailing address, a personal 020 London phone number for your business to use and our personalised answering service, staffed by trained telephone receptionists." links[61]="http://www.myruby.co.uk/virtual-offices-pricing.html" matched[61]=0 title[62]="Why should I sign up for the MyRuby Service?" desc[62]="Because you would like to have a presence for your business in London. The service offers you a W1 business address, an 020 London number and a real live telephone receptionist to take your calls and relay messages." links[62]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[62]=0 title[63]="How does MyRuby work?" desc[63]="The W1 address is a dedicated office set-up to provide this service. We give you a unique phone number that diverts your calls to us as and when you wish. Your calls will be answered in your company name, in the style you request. Your dedicated receptionist or Ruby as we like to call them will know that the call is yours as your details will appear instantly on her screen. Also on screen will be lots of information about your company. It's this information, along with her exceptional customer service skills, that allows Ruby to work so efficiently and become an integral part of your team." links[63]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[63]=0 title[64]="How will MyRuby get to know me and my business?" desc[64]="When you sign up to the MyRuby service, your dedicated Ruby will enter all of your key details into our Client Management Information System (CMIS). This includes a checklist of information about your company, employees and customers and most importantly, how you want your calls and messages handled. CMIS is a very powerful tool and we can store lots of your company data including details about your products and services. This means your Ruby will have the required knowledge to be a valuable asset to you and your company." links[64]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[64]=0 title[65]="What happens if my Ruby receptionist is already on a call?" desc[65]="If your receptionist is unavailable for a particular call, it will be presented to one of her team, who will have all of your information displayed on her screen. Once you start using MyRuby, your callers will never again hear an engaged tone or have their call unanswered." links[65]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[65]=0 title[66]="What level of service do you offer?" desc[66]="MyRuby operates during normal office hours (8:45am to 5:30pm), Monday to Friday." links[66]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[66]=0 title[67]="What happens outside normal office hours?" desc[67]="At all other times your calls are taken by our voicemail system where your callers are greeted with a personalised message recorded for your company. You can also choose how we manage your voicemails - they can be checked by your receptionist each morning and sent to you or you can receive a .WAV file of your message as an email attachment." links[67]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[67]=0 title[68]="How do I divert my existing number to MyRuby?" desc[68]="Using simple line programming provided by BT (or other provider) your number diverts calls to us based on your instructions. You may choose to divert all your calls or just those that would otherwise receive an engaged tone or be unanswered (after, say three rings). Whether you have a switchboard, work from home or want to divert mobile calls, we can provide you with all of the information you will need." links[68]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[68]=0 title[69]="How do I get my messages?" desc[69]="You can choose to receive your messages via email, SMS text or fax. You can also go to MyRuby Online and sign in to see your personal log anytime of the day." links[69]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[69]=0 title[70]="How soon will I know that you have answered a call for me?" desc[70]="Immediately. You may have asked for the caller to be 'patched' through to you, in which case your Ruby will call the designated number and announce the caller just like an in-house reception would. If you have asked for messages to be taken you will be notified with the caller's name, contact number, and a brief message as soon as your Ruby has completed the call." links[70]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[70]=0 title[71]="Do you store my messages?" desc[71]="All of your calls and messages for the past three months are kept as a log and you can have 24-hour access to this information by logging onto your personal account at http://clientaccess.myruby.co.uk. Your Ruby can also provide any of this information when you call." links[71]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[71]=0 title[72]="What else can Ruby do for me?" desc[72]="Almost anything that a good PA does on the telephone. Many of our clients ask their Ruby to help with things like confirming appointments, obtaining quotes or finding directions when they're late for meetings." links[72]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[72]=0 title[73]="Do you charge a setup fee?" desc[73]="No. You can have a Free week long trial of the service to make sure it works for you. Once you sign up there is no setup fee - instead we have an initial three month contract with a month's notice after that." links[73]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[73]=0 title[74]="How much do your clients pay a month?" desc[74]="It depends on how much they use the service. The Free Week's Trial gives us a good indication of your usage but you will be billed based on how much you use the service in any given month. The service starts from £49 plus vat per month plus a fixed cost of £1.20 per chargeable call. For more detailed pricing information, call us on 0800 988 0977, or go to" links[74]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[74]=0 title[75]="How does the billing work?" desc[75]="All of our clients pay by Direct Debit. We ask you to pay a one month deposit in advance and then you receive an e-bill at the end of each month which is taken by Direct Debit 14 days later." links[75]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[75]=0 title[76]="How easy is it to change my billing plan?" desc[76]="As you are billed in arrears our system automatically selects the most cost effective plan for your call volumes that month. During your first week's trial we will assess your requirements and give you an indication of what your likely on-going charges will be." links[76]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[76]=0 title[77]="Do you charge me for sales calls?" desc[77]="No. We understand that you only want to pay for calls that have value to you and your business, so we will deal with unwanted sales calls at no cost to you. What constitutes a sales call is decided by our Rubys as we believe this is far more accurate than some other providers who claim not to charge for sales calls on the basis they do not bill you for any call lasting less than 10 secs." links[77]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[77]=0 title[78]="Where is MyRuby based?" desc[78]="MyRuby offers a UK wide service from its office in Colchester which is only an hour from London. All of our Rubys are office based and work from our HQ in Colchester." links[78]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[78]=0 title[79]="How long does it take to get started?" desc[79]="In most cases, your account will be up and running 24 hours after registration." links[79]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[79]=0 title[80]="Can I try the service for FREE, before I sign up?" desc[80]="Please do! To get the free week's no-obligation trial, call us now on 0800 988 0977 or click the Free Trial Button." links[80]="http://www.myruby.co.uk/virtual-offices-faq.html" matched[80]=0 title[81]="Contract Terms" desc[81]="We believe our contract and pricing are the fairest in our industry. Our detailed terms and conditions are available to download as a pdf document.
In addition, to comply with section 75 of the London Local Authorities Act, which sets out the terms on which mail forwarding services can operate within London, we will require you to provide proof of identity before provision of this service. Please click on the link below to see a list of acceptable forms of ID." links[81]="http://www.myruby.co.uk/virtual-offices-contract-terms.html" matched[81]=0 title[82]="Telecoms - Providing Business Telephone Numbers" desc[82]="We offer UK telephone numbers for businesses. Whether you need a local 01 number for a particular city or an 0800 Freephone number to entice new customers to call, we can provide it." links[82]="http://www.myruby.co.uk/telecoms.html" matched[82]=0 title[83]="Telecoms - 01 Local Geographic Numbers" desc[83]="We offer Local Geographic Numbers for every one of the 650 cities in the UK. These often referred to as STD codes and are numbers which are used in local advertising in the city to which they relate. People seeing them recognise the number as local and it gives the benefit of a local presence to the company using the number." links[83]="http://www.myruby.co.uk/telecoms-01.html" matched[83]=0 title[84]="Telecoms - 020 London Numbers" desc[84]="We offer London 020 telephone numbers to businesses. These are numbers which are used to provide your business with a London based presence. People seeing them recognise the number as a London number." links[84]="http://www.myruby.co.uk/telecoms-020.html" matched[84]=0 title[85]="Telecoms - 0800 Freephone Numbers" desc[85]="We can provide your business with 0800 Freephone numbers. These are numbers are recognised as being free to dial from any UK landline. They are mainly used by companies for advertising to encourage new customers to call in. It also demonstrates that your business cares about customer service and is often used by companies for customer help lines." links[85]="http://www.myruby.co.uk/telecoms-0800.html" matched[85]=0 title[86]="Telecoms - 0845 Lo-call Numbers" desc[86]="We can provide your business with 0845 Lo-call numbers. These numbers are recognised by the general public as costing the same as a local call, where ever you are in the UK. They are mainly used by companies for advertising to. Is often used by companies to provide a user friendly point of contact number for their business, without conveying the location of the business. May online companies use these numbers for order lines." links[86]="http://www.myruby.co.uk/telecoms-0845.html" matched[86]=0 title[87]="Telecoms - 0844 Fixed Rate" desc[87]="An 0844 number allows you to fix a low (5ppm) rate for your customers to be charged when they call. They are mainly used by companies for advertising and have been popular with doctors surgeries too." links[87]="http://www.myruby.co.uk/telecoms-0844.html" matched[87]=0 title[88]="What is a virtual number?" desc[88]="A virtual number is one which is not linked to a physical piece of equipment or phone line. It's simply 'pointed' at a suitable landline so that the calls can be received. The number you 'point' it too can be changed, without the need to change your main number." links[88]="http://www.myruby.co.uk/telecoms-faq.html" matched[88]=0 title[89]="How much does a number cost?" desc[89]="It's £25 to have the number allocated to you and then a monthly charge of £10, payable by DD or credit card. An 0800 number incurs additional call costs based on the numbers of minutes used when customers dial it." links[89]="http://www.myruby.co.uk/telecoms-faq.html" matched[89]=0 title[90]="How do I change the number that I want my calls to go to?" desc[90]="You just email us and let us know where you want the number pointed to and we access a secure system and change it for you within 24hrs and at no cost to you." links[90]="http://www.myruby.co.uk/telecoms-faq.html" matched[90]=0 title[91]="Can the caller tell that the number is being forwarded?" desc[91]="No. The caller just dials the number as they normally would. There is no delay and they don't hear anything different to a normal call." links[91]="http://www.myruby.co.uk/telecoms-faq.html" matched[91]=0 title[92]="How do I pay for the service?" desc[92]="You pay the initial £25 by credit card. Thereafter, you will receive an electronic invoice at the end of each month. This must be settled by direct debit or credit card, within 14 days. Failure to make payment on time will result in the temporary suspension of your number." links[92]="http://www.myruby.co.uk/telecoms-faq.html" matched[92]=0 title[93]="Contract Terms" desc[93]="Our detailed terms and conditions are available to download as a pdf document. Our terms and conditions are updated from time to time and the latest version will always be available on our website" links[93]="http://www.myruby.co.uk/telecoms-contract-terms.html" matched[93]=0 title[94]="MyRuby About Us" desc[94]="MyRuby is a privately owned Limited Company founded in 2007. The business background of the directors includes marketing and call centre management. Our brief is to become the partner of choice for discerning businesses looking for a smarter way to manage their telephone reception." links[94]="http://www.myruby.co.uk/about-us.html" matched[94]=0 title[95]="Interested in a Career at MyRuby" desc[95]="To be the best we need exceptional people to work at MyRuby. The all important first impression that you make on us will be the one you'll make on our most important people - our clients. So we're looking for committed individuals who care about making an excellent first impression and have a desire to provide outstanding customer service.
We look for people who have a warm and outgoing personality combined with a level of professionalism that meets our exacting standards. As a minimum you must have an excellent command of written and spoken English to GCSE grade C or equivalent." links[95]="http://www.myruby.co.uk/about-us-careers.html" matched[95]=0 title[96]="MyRuby In the News" desc[96]="We regularly feature in the news relating to articles about smarter working or outsourcing." links[96]="http://www.myruby.co.uk/about-us-news-and-press.html" matched[96]=0 title[97]="Contact Details for MyRuby" desc[97]="We have provided all of the relevant contact information to enable you to get your message through to the right person, as quickly as possible. For detailed contact information, click on the most appropriate section below." links[97]="http://www.myruby.co.uk/contact.html" matched[97]=0 title[98]="Contact Details for MyRuby Clients" desc[98]="If you are an existing MyRuby Client you can use your divert number to contact your personal Ruby or you can use the contact details below;" links[98]="http://www.myruby.co.uk/contact-clients.html" matched[98]=0 title[99]="MyRuby Contact Details for Partners" desc[99]="We will always consider developing partner relationships with professional companies who operate with complimentary technology or clients to ourselves." links[99]="http://www.myruby.co.uk/contact-partners.html" matched[99]=0 title[100]="Contact Details for MyRuby Suppliers" desc[100]="We will always consider developing partner relationships with professional companies who operate with complimentary technology or clients to ourselves." links[100]="http://www.myruby.co.uk/contact-suppliers.html" matched[100]=0 title[101]="MyRuby Contact Details for Press" desc[101]="As one of the leading Telephone answering and Outsourced reception businesses in the UK, we regularly feature in the local and National Press." links[101]="http://www.myruby.co.uk/contact-press.html" matched[101]=0 title[102]="MyRuby Contact Details for Recruitment" desc[102]="If you are looking for a job at MyRuby please go to the About Us - Careers section where you will find details of how to apply along with information about the qualities we are looking for in candidates." links[102]="http://www.myruby.co.uk/contact-recruitment.html" matched[102]=0 title[103]="Contact Details for Visitors" desc[103]="If you have an appointment at MyRuby, directions to the office and details of public transport are below." links[103]="http://www.myruby.co.uk/contact-visitors.html" matched[103]=0 title[104]="MyRuby Terms and Conditions" desc[104]="For detailed term and conditions for using the MyRuby service, please click on the the appropriate section for your business." links[104]="http://www.myruby.co.uk/terms-conditions.html" matched[104]=0 title[105]="Privacy Policy" desc[105]="For detailed term and conditions for using the MyRuby service, please click on the the appropriate section for your business." links[105]="http://www.myruby.co.uk/privacy-policy.html" matched[105]=0 title[106]="Why should I sign up for the MyRuby Service?" desc[106]="Because you would like the facility of a telephone receptionist for your business, without the costs or management of employing someone directly." links[106]="http://www.myruby.co.uk/corporate-faq.html" matched[106]=0 title[106]="How does MyRuby work?" desc[106]="We give you a unique number that diverts your calls to us as and when you wish. Your calls will be answered in your company name, in the style you request. Your dedicated receptionist or Ruby as we like to call them will know that the call is yours as your details will appear instantly on her screen. Also on screen will be lots of information about your company. It's this information, along with her exceptional customer service skills, that allows Ruby to work so efficiently and become an integral part of your team." links[106]="http://www.myruby.co.uk/corporate-faq.html" matched[106]=0 title[107]="How will MyRuby get to know our business?" desc[107]="When you sign up to the MyRuby service, your dedicated Ruby will enter all of your key details into our Client Management Information System (CMIS). This includes a checklist of information about your company, employees and customers and most importantly, how you want your calls and messages handled. CMIS is a very powerful tool and we can store lots of your company data including details about your products and services. This means your Ruby will have the required knowledge to be a valuable asset to you and your company." links[107]="http://www.myruby.co.uk/corporate-faq.html" matched[107]=0 title[108]="What happens if my Ruby receptionist is already on a call?" desc[108]="If your receptionist is unavailable for a particular call, it will be presented to one of her team, who will have all of your information displayed on her screen. Once you start using MyRuby, your callers will never again hear an engaged tone or have their call unanswered." links[108]="http://www.myruby.co.uk/corporate-faq.html" matched[108]=0 title[109]="What level of service do you offer?" desc[109]="MyRuby operates during normal office hours (8:45am to 5:30pm), Monday to Friday." links[109]="http://www.myruby.co.uk/corporate-faq.html" matched[109]=0 title[110]="What happens outside normal office hours?" desc[110]="At all other times your calls are taken by our voicemail system where your callers are greeted with a personalised message recorded for your company. You can also choose how we manage your voicemails - they can be checked by your receptionist each morning and sent to you or you can receive a .WAV file of your message as an email attachment." links[110]="http://www.myruby.co.uk/corporate-faq.html" matched[110]=0 title[111]="How do we divert our calls to MyRuby?" desc[111]="Using simple line programming provided by BT (or other provider) your number diverts calls to us based on your instructions. You may choose to divert all your calls or just those that would otherwise receive an engaged tone or be unanswered (after, say three rings). Whether you have an existing switchboard or not, we can provide you with all of the information you will need and liaise directly with your telecom providers on your behalf." links[111]="http://www.myruby.co.uk/corporate-faq.html" matched[111]=0 title[112]="How do my staff get their messages?" desc[112]="Your staff can individually choose to receive messages via email, or SMS text. They can also set-up their own usernames and passwords and go to MyRuby Online and sign in to see their personal call log anytime of the day. Please note they will only have access to their individual messages." links[112]="http://www.myruby.co.uk/corporate-faq.html" matched[112]=0 title[113]="How soon will we know that you have answered a call for us?" desc[113]="Immediately. You may have asked for the caller to be 'patched' through to you, in which case your Ruby will call the designated number and announce the caller just like an in-house reception would. If you have asked for messages to be taken you will be notified with the caller's name, contact number, and a brief message as soon as your Ruby has completed the call. " links[113]="http://www.myruby.co.uk/corporate-faq.html" matched[113]=0 title[114]="Do you store our messages?" desc[114]="All of your calls and messages for the past three months are kept as a log and you can have 24-hour access to this information by logging onto your personal account at http://clientaccess.myruby.co.uk. Your Ruby can also provide any of this information when you call." links[114]="http://www.myruby.co.uk/corporate-faq.html" matched[114]=0 title[115]="What else can Ruby do for us?" desc[115]="Almost anything that a good PA does on the telephone. Many of our clients ask their Ruby to help with things like confirming appointments, obtaining quotes or finding directions when they're late for meetings." links[115]="http://www.myruby.co.uk/corporate-faq.html" matched[115]=0 title[116]="Do you charge a setup fee?" desc[116]="No. You can have an extended paid trial of the service for 1 month to convince your stakeholders that the service will work for your business. After that, if you decide to go ahead we will put a contract in place to cover all aspects of the service but you will not be charged a set-up fee." links[116]="http://www.myruby.co.uk/corporate-faq.html" matched[116]=0 title[117]="How much do your clients pay a month?" desc[117]="It depends on how much they use the service and their volume of calls. For more detailed pricing information, call us on 0800 988 0977, or go to" links[117]="http://www.myruby.co.uk/corporate-faq.html" matched[117]=0 title[118]="How does the billing work?" desc[118]="All of our clients normally pay by Direct Debit and this is our preferred method of payment. For larger corporate clients credit terms are available and negotiated at the time of contract. An e-bill is generated at the end of each month and payable by the 14th of the month following." links[118]="http://www.myruby.co.uk/corporate-faq.html" matched[118]=0 title[119]="How easy is it to change our billing plan?" desc[119]="As you are billed in arrears our system automatically selects the most cost effective plan for your call volumes that month. There is no need to select the most appropriate billing plan. During your trial we will assess your requirements and give you an indication of your likely on-going charges based on your call volumes." links[119]="http://www.myruby.co.uk/corporate-faq.html" matched[119]=0 title[120]="Do you charge us for sales calls?" desc[120]="AScreening out sales calls is one of the most valuable elements of the service we provide. We understand that you only want to pay for calls that have value to your business, so we will normally deal with unwanted sales calls at no cost to you. However, the percentage of no-charge calls on your account cannot exceed more than 10% of your monthly call volume. What constitutes a sales call is decided by our Rubys as we believe this is far more accurate than some other providers." links[120]="http://www.myruby.co.uk/corporate-faq.html" matched[120]=0 title[121]="Where is MyRuby based?" desc[121]="MyRuby offers a UK wide service from its office in Colchester which is only an hour from London. All of our Rubys are office based and work from our HQ in Colchester." links[121]="http://www.myruby.co.uk/corporate-faq.html" matched[121]=0 title[122]="How long does it take to get started?" desc[122]="In most cases, your account can be up and running 24 hours after registration." links[122]="http://www.myruby.co.uk/corporate-faq.html" matched[122]=0 title[123]="Can we try the service before we sign up?" desc[123]="Please do! To arrange a no-obligation trial, call us now on 0800 988 0977 or click the Trial Button." links[123]="http://www.myruby.co.uk/corporate-faq.html" matched[123]=0 function search(){ var skeyword=document.searchengine.keywords.value.toLowerCase(); var check=1; var pos=0; var i=0; var j=0; var itemp=0; var config=''; while (true) { if (skeyword.indexOf("+") == -1 ) { keywords[check]=skeyword; break; } pos=skeyword.indexOf("+"); if (skeyword !="+") { keywords[check]=skeyword.substring(0,pos); check++; } else { check--; break; } skeyword=skeyword.substring(pos+1, skeyword.length); if (skeyword.length ==0) { check--; break; } } // the keywords have been put in keywords object. keywords[0]=check; // matching and storing the matches in matched for ( i=1; i<=keywords[0];i++) { for (j=1;j<=title[0];j++) { if (title[j].toLowerCase().indexOf(keywords[i]) > -1 ) { matched[j]++; } } } // putting all the indexes of the matched records in found for (i=1;i<=title[0];i++) { if (matched[i] > 0 ) { found[0]++; // increment the found found[found[0]]=i; } } for (i=1;i<=found[0]-1;i++) { for(j=i+1;j<=found[0];j++) { if ( matched[found[i]]< matched[found[j]] ) { temp= found[j]; found[j]=found[i]; found[i]=temp; } } } // end of sort output = self; var str = ''; /*output.document.write(''); output.document.write(''); output.document.write('