IT Companies Telephone Answering Service

We provide a telephone receptionist and answering service to IT Companies as well as individual IT Consultants.

To find out exactly how we work with IT companies read on, or better still, take our Free! Week Trial and experience the service for yourself.

Our IT clients often have support staff who are in meetings or working on support cases and need to work without the interruption that the phone can bring.

Our brief is to asses the urgency of the case and to prioritise and screen each call. Where we can help the caller - such as directing them to support reference sources - we do. Otherwise we take a message and send it through automatically to the most suitable support contact in your business.

We can also manage online case management systems so a customer can log their call. We can even patch a customer through directly if you want us to, just like a normal receptionist would.

With the flexibility of the MyRuby outsourced receptionist service we really can provide all of the functions of an in-house receptionist for a fraction of the overhead. Calls can be diverted when your own lines are engaged or calls go unanswered for more than three rings.