Insurance companies need callers to be screened correctly to ensure that the caller is directed to the right underwriter. Depending on the company they may have specialists for commercial and residential property, motor, fleet, personal injury, health, public liability, etc. In addition sales calls can be very persistant and time consuming which tie up staff and reduce productivity.

We start by allocating you one of our receptionists - a ruby. She will be the person taking the majority of your calls and maintaining contact with you day to day via phone and email.

You then re-direct your calls to us when you either can't, or don't want to take your own calls. We answer in your company name and, based on your brief, either take a message (which is immediately dispatched via sms or email) or patch the caller through to you, whether you're on a landline or mobile.