Frequently asked questions
Why should I sign up for the MyRuby Service
So you can be sure that all of your incoming calls are answered professionally even if you are unavailable.
We give you a unique number that diverts your calls to us as and when you wish. Your calls will be answered in your company name, in the style you request. Your dedicated PA - called Ruby - will know that the call is yours as your details will appear instantly on her screen. Also on screen will be lots of information about your company. It's this information, along with her exceptional customer service skills, that allows Ruby to work so efficiently and become an integral part of your team.
How will MyRuby get to know me and my business?
When you sign up to the MyRuby service, your dedicated Ruby will enter all of your key details into our Client Management Information System (CMIS). This includes a checklist of information about your company, employees and customers and most importantly, how you want your calls and messages handled. CMIS is a very powerful tool and we can store lots of your company data including details about your products and services. This means your Ruby will have the required knowledge to be a valuable asset to you and your company.
What happens if Ruby is unable to answer one of my calls?
Nine times out of ten it will be your Ruby taking your calls. If your Ruby is unavailable for a particular call, it will be passed to one of her team of three, who will have all of your information displayed on her screen. Once you start using MyRuby, your callers will never again hear an engaged tone or have their call unanswered.
What level of service do you offer?
MyRuby is an extension of your business so we will be working for you during normal office hours (9am to 5pm), Monday to Friday.
What happens outside normal office hours?
At all other times your calls are diverted to our voicemail system where your callers are greeted by a personalised message recorded by Ruby. You can also choose how we handle your voicemails - they can be checked by Ruby each morning and sent to you or you can receive a WAV file of your message as an email attachment.
How do I divert my existing number to MyRuby?
You are in complete control of your divert facility, so you decide which calls are sent through to MyRuby. You may choose to divert all your calls or just those that would otherwise receive an engaged tone or be unanswered. And you are not limited by the number of different locations that you can divert to your unique MyRuby number. Whether you have a switchboard, work from home or want to divert mobile calls, we can provide you with all of the information you will need.
You can choose to receive your messages via email, SMS text or fax. You can also go to MyRuby Online and sign in to see your personal log anytime of the day.
How soon will I know that you have handled a call for me?
Immediately. You may have asked for the caller to be 'patched' through to you, in which case your Ruby will call the designated number and announce the caller just like a reception. If you have asked for messages to be taken you will be notified with the caller's name, contact number, and a brief message as soon as your Ruby is finished with the call.
All of your calls and messages for the past three months are kept as a log and you can have 24-hour access to this information by logging onto your personal account at http://clientaccess.myruby.co.uk. Your Ruby can also provide any of this information when you call.
Almost anything that a good PA does on the telephone. Many of our clients ask their Ruby to help with things like confirming appointments, obtaining quotes or finding directions when they're late for meetings.
No. There is no setup fee - instead we have a rolling three month contract.
How much do your clients pay a month?
It depends on how much they use the service. The Free Week's Trial gives us a good indication of your usage and ensures we start you on the correct plan. The service starts from £45 plus vat per month plus a fixed cost of £1.15 per call. Excellent value when you consider what a temp agency would charge for a PA for a day!
All of our clients pay by Direct Debit. We bill you one month in advance for the fixed element of your plan, and in arrears for any additional service costs. 14 days prior to the Direct Debit being taken from your account, you will receive a detailed e-bill each month detailing your charges.
How easy is it to change my billing plan?
During your first week's trial we will assess your requirements and recommend the appropriate plan. We will continue to monitor your use of the service and will recommend changing plans if we think it will benefit you. Any change in plan will take effect from the next monthly bill.
Do you charge me for sales calls?
No. We understand that you only want to pay for calls that have value to you and your business, so we will deal with unwanted sales calls at no cost to you.
MyRuby offers a UK wide service from its office in Colchester which is only an hour from London. All of our Rubys are office based and work from our HQ in Colchester.
How long does it take to get started?
In most cases, your account will be up and running 24 hours after registration.
Can I try the service for FREE, before I sign up?
Please do! To get the free week's no-obligation trial, call us now on 0800 988 0977or click the Free Trial Button.
