New callers can be screened to ensure they are directed to the most appropriate team, whether that's residential, commercial, buying or letting.

Our client's staff are often required to meet prospective buyers, tenants or lessee's on-site which means staffing levels in their offices can change quite significantly. Maintaining cover for the phones at these times, or when staff are engaged on other calls, can be challenging which is where MyRuby come in.

We start by allocating you one of our receptionists - a ruby. She will be the person taking the majority of your calls and maintaining contact with you day to day via phone and email.

You then re-direct your calls to us when you either can't, or don't want to take your own calls. We answer in your company name and, based on your brief, either take a message (which is immediately dispatched via sms or email) or patch the caller through to you, whether you're on a landline or mobile.

Calls can be diverted when your own lines are engaged or calls go unanswered for more than three rings. They are seamlessly diverted to us in a fraction of a second and the caller is unaware the call is being diverted.