Helen Hawkins, Human Resource Services
In 1997, Helen Hawkins, an experienced HR practitioner with wide operational and strategic experience in retail, manufacturing and service industries, established Human Resource Services to cater for retained and ad hoc outsourced and remote services for SME clients. Human Resource Services is a privately owned HR consultancy based in the West Midlands, with a deep knowledge of the local business community as well as broader experience in the national arena.
Human Resource Services can benefit clients simply looking for support in day-to-day HR issues and administration, or can act as a partner to provide solutions in key areas such as assessment centres, job profiling and psychometric testing; Human Resource Services will tailor a solution that fits your business. From generalist to strategic support...from operational administration to organisational change management, Human Resource Services offers the full spectrum of HR expertise.
With an impressive team of seven consultants working full and part time in the Wolverhampton based office, Helen is supported by staff members qualified in their respective field of expertise and have extensive experience across a variety of industries. Until recently, the company employed a full time office manager who was also mainly responsible for answering incoming calls, however when she left, Helen was not keen to resume the role full time.
Helen explains,'As the part timers increased their hours, their workload subsequently became heavier which lessened their time available for responding to calls. Exactly at this time, as a complete coincidence, I received an information leaflet in the post from MyRuby which detailed their professional call handling and virtual PA services. On paper, their offering sounded exactly like the solution I was searching for and I took them up on the free week trial.
'I and my team found the MyRuby trial experience invaluable and had no doubts about signing up full time; the discreet service employed by MyRuby is exemplary.
'We have chosen not to reveal the fact that our Ruby is not based in the office with us, as all callers respond to her as a natural team member. The level of service received by our clients and other callers has not changed in any way since the previous office manager departed; in fact, the transition to MyRuby's call handling went completely unnoticed!
'Although MyRuby offers additional PA services, we simply employ them to take the volume of our incoming calls. We receive notice of missed calls via email and text message which allows us to prioritise and return calls at a convenient time to us.
'We wouldn't change the way the business runs now and intend to keep our Ruby as a very valuable and cost effective extension of our team.'
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