Alex Cooper, 1UpSearch
With more than ten years experience in computers and the internet in addition to six years of sales and marketing experience, Alex works full time as CEO at his online media planning agency, 1UpSearch.
Alex and his team help their clients to improve their online promotion campaigns with their in-depth experience and knowledge of online marketing, ecommerce and email marketing. Seeking to improve their own online awareness, MyRuby became a client of 1UpSearch in 2007
Alex had previously used a professional telephone answering service however was not entirely satisfied with the purely functional way that they operated. As their business relationship grew, and due to increasing work pressures Alex explored the versatility of services offered by MyRuby and was keen to try their service.
Alex explains:
'We were impressed to learn that MyRuby placed so much emphasis on relationship building with the service they offer both with us as a client and with those they interact with on the telephone on our behalf. Rather than our previous experience of vast call centre offerings, we like the uniqueness of the 'Ruby' concept, the fact that our Ruby answers the majority of our calls and that additional services including diary management are offered by your 'virtual PA'.
'As a very busy team, spending a lot of time with clients at their premises, MyRuby gives us the freedom and confidence to leave the office whenever we like, knowing that our calls will be answered and dealt with in a professional manner.
'Much of our business is generated from the initial phone call. MyRuby send text and email messages through to us immediately so we are able to get back to both new and existing clients without delay.'
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