• Parents calling to find an AuPair
• AuPairs looking to register
• Calls automatically 'overflow' to MyRuby after 3 rings
• Briefed to talk callers through the registration process

Rebecca Hayworth-Wood, Founder of A2Z Au Pairs, explains why she decided to use MyRuby and how it is having a huge, positive impact on her business:

"I run a busy au pair agency which often requires me to be away from my office, attending meetings. In the past I used to divert calls to my mobile but this would obviously cause problems during meetings and I would ultimately miss important phone calls from time to time. The problem was that while I knew I needed to expand - and needed help to do this - my business was still too small to justify the cost of an extra employee."

"MyRuby just happened to contact me at the right time and I decided to give them a go - and I've been very happy with the service ever since. I have one Ruby who deals with my calls most of the time and therefore gets to know a lot about what's going on at A2Z Au Pairs. She is always happy to take special instructions if I'm going out or if I'm expecting an urgent call and she is extremely adaptable."

"Essentially, MyRuby has freed up my time and enables me to run my business more effectively, by allowing me to get out and about when I need to, without the hassle of actually employing somebody else. Plus, one of the great advantages of MyRuby compared with other services is that they really will go the extra mile."

"If Ruby takes a call from a new customer, she sends out an enquiry details form and copies me in so that I can follow up when back in the office. She'll email me telephone messages and, if urgent, will phone through to a specific telephone number when I'm out and about so that I can handle the query immediately. I've already seen productivity improve after only four months of using the MyRuby service, as Ruby helps to move potential customers through the sales process in my absence allowing me to pick up where she left off once I'm back in the office. In fact, I've been so pleased with the service that I've already recommended them to other people with small to medium-sized businesses like mine."