Answering service from a dedicated Ruby

By providing a friendly and professional answering service to our clients, our Team of Rubys (as they are affectionately known) will ensure you never have to miss an important call again.

Our clients re-direct their calls to us when they either can't, or don't want to take their own calls. We answer in their company name and, based on their brief, either take a message or patch the caller through to them.

How does it work?

To use our answering service you need to be able to divert your existing calls to us. Most telecomms providers and phone systems use a standard set of codes which allow your calls to be diverted as and when you need. You can choose to divert all of your calls to us, or only divert when engaged, or unanswered. If you don't currently have these facilities in place we can normally help you organise them within 48hrs.

We give you a unique 0844 number (BT local call rates) which you use to divert your calls to. The caller won't know they are being diverted and they will hear the normal ringing tone.

When that call comes into our building it uses some clever technology to find your Ruby, and 'pops' her screen with your company information. This means she knows the call is for you and is ready to answer it with all of your information to hand.

What a Ruby Sees.

What makes a Ruby?

The best people
The fundamental elements of excellent customer service can't be taught. There is no 'smile in the voice seminar' or 'bright, engaging personality qualification' that makes a Ruby PA what she is. That's why taking the time to select and recruit the right people is at the heart of what we do - before we can start polishing with a full month of training.

The finest support
However good our Rubys are, they couldn't do what they do without the latest call management technology at their fingertips - and the skills to use it. Our training is based around the NVQ framework for Customer Service, Call Handling and Supervisory Skills. Only when our staff are thoroughly familiar with MyRuby's software and systems, and the other Rubys have pronounced her up to standard, will she finally graduate to a be full member of the team.

A great setting
You'll have gathered by now that our Rubys are the most important element of our business. We ask a lot from them and in return we ensure their efforts are well rewarded. As well as training and evaluation, MyRuby has an unconventional approach to staff incentives, with a birthday treat and a visiting therapist to ease away those aches and pains.

Try the MyRuby Telephone Answering Service FREE for a week. Call 0800 988 0977 or register online for your Free Ruby One Week Trial!